Help & FAQs - GuruJi Jewellers

Help & FAQ

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190 new layalpur, Krishna Nagar ,
Delhi-110051

+91 8506090813

skapoorrr2004@gmail.com

Top Customer Questions

All FAQs

To create an account, click on the “Sign Up” or “Register” button at the top right corner of the homepage. Fill in the required details, such as your name, email address, and password, and follow the prompts to complete the registration process.

ou can contact our customer support team through our “Contact Us” page, where you’ll find options to reach us by email, phone, or live chat. Our support team is available from [business hours] to assist you with any inquiries.

Yes, we offer international shipping to selected countries. Please refer to our “Shipping Information” page for details on available destinations, shipping fees, and delivery times.

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on the courier’s website or through our “Track My Order” page.

Our return policy allows you to return products within 30 days of receipt for a full refund or exchange, provided the items are in their original condition. Please visit our “Returns” page for detailed instructions and to initiate a return.

Yes, we We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Cash on Delivery (COD) for eligible orders. You can select your preferred payment option during the checkout process. international shipping to selected countries. Please refer to our “Shipping Information” page for details on available destinations, shipping fees, and delivery times.

  • What is Cash on Delivery (COD)?

    Cash on Delivery (COD) is a payment method where customers can pay for their online orders in cash or card at the time of delivery, rather than paying in advance online.
  • How does Cash on Delivery work?

     When you select COD as your payment option, the order is processed and shipped to your address. You pay the courier in cash or by card when your package is delivered.
  • Is Cash on Delivery available for international shipping addresses?

    Generally, Cash on Delivery is not available for international shipping addresses. COD is typically offered for domestic shipments within the same country.
  • Which products are eligible for Cash on Delivery?

    Eligibility for COD can vary by retailer, but generally, most physical goods like electronics, clothing, and household items are eligible. Some exceptions may include high-value items or items shipped directly from third-party sellers.
  • Are there any additional fees for using Cash on Delivery?

     Some retailers may charge a nominal fee for using COD, while others may offer it as a free service. It’s best to check the retailer’s policy on additional fees for COD.
  • Can I pay using a credit or debit card for Cash on Delivery?

    Many delivery services now accept credit and debit cards as a form of payment for COD orders. However, availability may depend on the specific delivery provider and location.
  • What should I do if I don’t have the exact amount for Cash on Delivery?

    • It’s recommended to have the exact amount ready to avoid any inconvenience. Some couriers might have limited change, or you might need to use a card if available.
  • What happens if I am not available to receive my Cash on Delivery order?

     If you are unavailable, the courier may attempt to redeliver at a later time or contact you to reschedule the delivery. Alternatively, the package might be returned to the seller.
  • Can I return items purchased via Cash on Delivery?

    Yes, returns for COD purchases typically follow the same process as prepaid orders. You would need to contact the retailer for return instructions and any applicable refund procedures.
  • Is Cash on Delivery available for all locations?

    COD is usually available in most urban and suburban areas. However, some remote or rural areas may not be covered. It’s advisable to check with the retailer or courier service for COD availability in your area.
  • How do I know if my address is eligible for Cash on Delivery?

     You can typically check COD eligibility by entering your postal code during the checkout process on the retailer’s website. The system will inform you if COD is an available option for your location.

With a rich heritage and a commitment to quality, we offer a stunning collection that blends tradition with contemporary elegance. Each piece is meticulously crafted to perfection, ensuring that our jewelry not only enhances your beauty but also tells a story of sophistication and luxury

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